FAQ

Question 1

Puis-je être remboursé si j'annule une réservation ?

Accepted Answer

It all depends on the offer you have chosen: flexible, semi-flexible, or non-cancellable and non-refundable.

Question 2

Ma réservation peut-elle être modifiée ?

Accepted Answer

It all depends on the offer you have chosen: flexible, semi-flexible, or non-cancellable and non-refundable.

Question 3

Comment annuler une réservation effectuée via une plateforme de réservation (Booking, Expedia, ...) ?

Accepted Answer

You can cancel your reservation via your booking.com or Expedia extranet account...

Question 4

Y a-t-il un minimum de nuits ?

Accepted Answer

Yes, a minimum number of nights may apply depending on the dates of your stay. To find out the exact conditions, please carry out a reservation simulation or contact our reservations department.

Question 5

À quelle heure effectuez-vous le check-in et le check-out ?

Accepted Answer

Check-in is available from 3 p.m. and check-out is until 12 p.m.

Question 6

Que se passe-t-il si j'arrive tard dans la nuit ?

Accepted Answer

We are open 24 hours a day.

Question 7

Est-il possible de libérer la chambre après 12h ?

Accepted Answer

Yes, late check-out can be arranged subject to availability. Additional charges may apply depending on departure time.

Question 8

Quels sont les horaires d'ouvertures de la réception ?

Accepted Answer

We are open 24 hours a day.

Question 9

Quelles cartes de crédit acceptez-vous ?

Accepted Answer

We accept Visa, Mastercard and American Express (Amex) credit cards.

Question 10

Peut-on fumer dans les chambres ?

Accepted Answer

No, smoking is not permitted in the rooms.

Question 11

Puis-je venir avec mes enfants ?

Accepted Answer

Yes, the Hôtel de Buci welcomes families. Our Suites are equipped with a sofa bed, ideal for staying with children. To check availability and make your reservation, please contact our reservations department.

Question 12

Y a-t-il des chambres avec un accès aux personnes à mobilité réduite ?

Accepted Answer

Yes, our hotel is accessible to people with reduced mobility. One of our Junior Suites is specially equipped for this purpose. To check availability, please contact our reservations department. The hotel entrance is also adapted, and there is an elevator serving all floors.

Question 13

Y a-t-il un balcon dans les chambres ?

Accepted Answer

No, our rooms do not have balconies. However, some offer a pleasant view of the Rue de Buci or a courtyard.

Question 14

Acceptez-vous les animaux domestiques ?

Accepted Answer

We only accept small dogs. €30 per night.

Question 15

Est-il possible de se faire livrer un repas dans la chambre ?

Accepted Answer

Yes, although the Hôtel de Buci does not have a restaurant, we offer gourmet dining in your room thanks to our room service, available from 12:30 p.m. to 11:30 p.m. In partnership with La Diva des Prés, an iconic address in Saint-Germain, we offer a typical Parisian brasserie menu, to be enjoyed in the comfort and privacy of your room.

Question 16

Y a-t-il des produits végétariens ?

Accepted Answer

Yes, we offer vegetarian options on our breakfast menu.

Question 17

Est-il possible d'avoir au petit-déjeuner des produits sans gluten ?

Accepted Answer

We offer gluten-free products for breakfast at our buffet.

Question 18

A quelle heure est servi le petit-déjeuner ?

Accepted Answer

From Monday to Friday, breakfast is served between 7am and 10:30am, and on Saturday and Sunday from 7am to 11am.

Question 19

Le Wifi est-il disponible ?

Accepted Answer

Yes, wifi is available in all rooms and public areas.

Question 20

L'hôtel dispose-t-il d'un pressing ?

Accepted Answer

We offer a fast and convenient laundry service. If you drop off your laundry before 11 a.m., it will be ready the same day from 7:30 p.m. (except Sundays and public holidays). Need to pick up your laundry earlier? Opt for our express service (with a 30% surcharge): if you drop it off before 9:30 a.m., you can pick it up as early as 2 p.m. the same day. Please contact the front desk for more information on rates.

Question 21

L'hôtel dispose-t-il d'une bagagerie ?

Accepted Answer

Yes, the hotel has a luggage storage service.

Question 22

L'hôtel dispose-t-il d'un ascenseur ?

Accepted Answer

Yes, an elevator is available and serves all floors of the hotel for greater comfort and accessibility.

Question 23

L'hôtel dispose-t-il de la climatisation ?

Accepted Answer

Yes, all our rooms and common areas are air-conditioned in summer for your comfort. In fall and winter, the system switches to heating mode and cooling is no longer available. The temperature in the rooms can be adjusted via the control panel, with a minimum temperature of 19°C.

Question 24

L'hôtel propose-t-il un service de transport ou de navette ?

Accepted Answer

Yes, we can arrange private transportation (airport transfers, train station transfers, etc.) upon request and for an additional fee. For reservations or further information, please contact our concierge service.

Question 25

Est-il possible d'avoir du champagne ou des fleurs en chambre ?

Accepted Answer

Yes, simply add extras to your reservation. We offer several extras such as: a bottle of champagne, a bottle of wine, flowers, or chocolates.

Question 26

L'hôtel dispose-t-il d'un service de conciergerie ?

Accepted Answer

Yes, the Hôtel de Buci offers a concierge service. Our team is at your disposal to recommend the best places in Paris—restaurants, cocktail bars, pastry shops—as well as the must-see exhibitions and events of the moment. They can also take care of your reservations at the most popular venues in the capital.

Question 27

L'hôtel dispose-t-il d'un parking ?

Accepted Answer

No, we do not have parking facilities as we encourage our guests to travel by public transport, on foot, or by bike, just like a true Parisian. However, the Marché Saint-Germain parking lot located opposite 6/8 Rue Clément is open 24 hours a day.

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